Below is our refund policy. Hopefully you can see this is fair (and fairer than many larger organisations).
As soon as you click enter on an event, Big Bear Events begins to incur costs. It is not possible to get a full refund after you have entered an event, regardless of reason. We will happily transfer your place to a future event or give you a discount code for the entry fee you paid that you can use against a future race or our merchandise.
You can ask for a transfer to another event or person up to 7 days before the event – email firstname.lastname@example.org
If you wish to transfer your place to another runner contact us (email@example.com). We will need to take details from the new runner, unfortunately this isn’t a process you can do yourself.
If you want to withdraw from a race and do not wish to transfer your entry or receive a discount code then: